Troubleshooting

PowerChute Files ZIP Archive

To help the PowerChute team resolve customer issues, the PowerChute files ZIP archive feature creates a ZIP archive of the necessary PowerChute configuration files for troubleshooting. This feature can be found in the Troubleshooting section in the About dialog. This ZIP archive will be saved in the Agent directory in the installed PowerChute directory. If the default location was chosen during installation, the PcssFiles-<TimeStamp>.zip file can be found at:

• C:\Program Files\APC\PowerChute Serial Shutdown\agent for Windows systems

The PowerChute configuration files exported to the ZIP archive are:

energylog directory	DataLog file
etc directory	EventLog.txt file
EventLog_Eng.txt	cmdfile.log file
log directory	pcssconfig.ini file
comps.m11 file	PCSS-Summary.json file
critical.cfg file	proclog.txt file
data.dat file

If you have a PowerChute customer issue, contact your regional Technical Support team, and provide the PcssFiles-<TimeStamp>.zip file to help resolve your issue.