UPS Device Model

The model name of your UPS displays at the top level of these menu options, e.g. Smart-UPS 1500, Smart-UPS 3000. All of the menu options relate to your UPS.

UPS Status

The UPS Status screen has four sections — System Status, Power Status, Battery Status, and Outlet Groups Status.

Each of the sections is collapsible and expandable by clicking the – and + icon to the left of the section name.

System Status

The Device Status field under System Status indicates the present operating status of the UPS and displays one of the following states listed in the table below. NOTE: Possible states depend on the UPS model.

Possible Device Status	Description
On Line	The UPS is running normally on AC utility power.
On Line (Green Mode)	The UPS is running normally on AC utility power, and the electrical input is being utilized with high efficiency. In addition, the value must be above the At runtime limit value set on Shutdown Settings.
Initializing	The UPS is attempting to establish communications with the UPS.
On Battery	The UPS is using its battery to provide output power to the load.
Low Battery	The UPS is on battery, and the “Runtime Remaining” reported by the UPS is less than the At runtime limit value on the Shutdown Settings screen. By default, a Low Battery shutdown begins. (It is possible to reverse this setting on the Event Configuration screen).
Battery Discharged	The UPS is on line, and the “Runtime Remaining” reported by the UPS is less than the At runtime limit value on the Shutdown Settings screen. If you get a power outage when your battery is discharged, PowerChute immediately begins the process of gracefully shutting down your system. PowerChute can display this status immediately after a runtime calibration (which deeply discharges the battery) or when the UPS returns to On Line operation after an extended power outage. NOTE: It is possible to see this status when the “Battery Charge” under Battery Status on this screen is displaying as 100%. This can happen when the “Runtime Remaining” value falls below the At runtime limit value set on Shutdown Settings.
Replace Battery	The UPS battery has reached the end of its life. See Battery Management for more information.
No Batteries Attached	Your UPS cannot detect any batteries.
UPS in Bypass*	Your UPS is in bypass mode.
Maintenance Bypass*	Your UPS is on bypass for maintenance purposes.
UPS Initiated Bypass*	The UPS is reporting an internal hardware issue that caused it to switch to bypass operation. For further information, see the support services at www.apc.com/support.
User Initiated Bypass*	A user requested bypass operation through either the PowerChute Serial Shutdown or the UPS LCD user interface.
Bypass* Power Supply Fault	The UPS auxiliary power supply is not functioning. For further information, see the support services at www.apc.com/support. NOTE: If you try to put the UPS on bypass while this condition exists, the UPS loses all output power and the connected load shuts off.
Overloaded	The UPS cannot support the current load. Unplug some equipment to reduce the load. If the UPS still indicates an overload, see the support services at www.apc.com/support.
AVR Boost Active	The UPS is using AVR Boost (Automatic Voltage Regulator) to correct a low input voltage without switching to battery power.
AVR Trim Active	The UPS is using AVR Trim to correct a high input voltage without switching to battery power.
Performing Self Test	The UPS is performing a self test, see Diagnostics.
Performing Calibration	The UPS is performing a runtime calibration, see Diagnostics.
Sleeping	One or more outlets on your UPS are turned off but are scheduled to turn on.
Unknown	The status of the UPS is unknown.
UPS Communication Lost	The PowerChute Agent has lost communications with the UPS. Make sure that the UPS cable is securely connected at both ends.
UPS Off	Your UPS is turned off.

* While on bypass, the UPS can protect its supported equipment from power surges and minor power disturbances, but not from other power problems like a power outage.

System Status also reports the following:

Field	Description
UPS Load	In watts, the power supplied by the UPS as a percentage of its full rating.
Runtime Remaining	The amount of time the UPS — while on battery — could support the present load. The value is shown in minutes.
Internal Temperature	The temperature inside the UPS.
Load Power	In VA, volt-ampere, the power supplied by the UPS as a percentage of its full rating.
Load Current	The current drawn from the UPS by the connected equipment.
UPS LCD is Read-Only	NOTE: This field does not display for all UPS devices. This field informs you whether or not the UPS can be configured through its LCD interface. When this field value is Yes, you cannot configure values through the LCD user interface. (You can change this setting on the UPS Settings screen). Even when the value is Yes, you can still use the LCD on the UPS to: 1 . Turn off the UPS with a delay. 2 . Turn off immediately. 3 . Reboot with a delay. 4 . Reboot immediately. See also “UPS LCD is Read-Only” on General Settings.

Power Status

Power Status reports on the power voltage and frequency of your UPS.

Battery Status

Battery Status reports the following:

Field	Description
Battery Charge	The present charge of the UPS battery, as a percentage of the total possible capacity.
Battery Voltage	The present voltage of the UPS battery.
Total Battery Packs	This is only reported for some UPS types. It states the number of battery packs connected to your UPS.

Outlet Groups Status

Outlet Groups Status shows the name and present status of each outlet group on your UPS.

See Outlet Setup, Outlet Sequence, and Outlet Control for further information on outlet groups.

Outlet Setup

On this screen, you specify the outlet group that supplies power to the server with the PowerChute Agent. (This screen is also part of the shutdown configuration accessible through Initial Setup).

Specifying the outlet that supplies power to the server with the PowerChute Agent is very important for graceful shutdown.

Any delays set under the Operating System and Application Shutdown section in the Shutdown Settings screen will only apply to the outlet group supplying power to the server running the PowerChute Agent.

You can change the outlet group supplying power to the server with PowerChute Agent at any time. Be aware though that this can impact scheduled shutdowns and the sequencing of turn offs and turn ons of outlet groups and their loads. See Scheduled Shutdown and Outlet Sequence.

NOTE: The selected outlet group is always included in a shutdown sequence triggered by an event, or via the Shutdown Now page. If you change the outlet group supplying power to the server, the previously specified outlet group will remain included in the shutdown sequence. To remove an outlet group from a shutdown sequence, see Outlet Sequence.

The PowerChute logo,

, displays beside the outlet group with the PowerChute Agent after you select it.
You can also name your outlet groups on this screen, using US-ASCII characters only, codes 32-126.

Battery Management

Use this screen to view the present status of your UPS batteries. The screen also lists information on your battery packs including the part numbers, and can predict when your batteries need replacing.

Some fields described in this section do not display for every UPS and configuration.

For more information, see Battery Management for SRT/SMTL Model UPS units.

Field	Description
Battery Status	The possible values here are Normal, Replace Battery, and No Batteries Attached. If you need to replace your battery, see Battery Part Number below.
Battery Charge	The present charge of the UPS battery, as a percentage of the total possible capacity.
Battery Voltage	The present voltage of your UPS battery (as distinct from AC utility power) in volts DC.
Runtime Remaining	The amount of time the UPS battery could support its load.
Number of Times on Battery	This value does not display for all UPS devices. The number of times the UPS battery supplied power to your system during AC utility power outages.
Total Time on Battery	This value does not display for all UPS devices. The total amount of time the UPS battery supplied power to your system during AC utility power outages.
Battery Part Number	This part number is essential for re-ordering. Click on the Re-Order Battery link to go to a web page where you can buy a new battery for your UPS online. If a part number is not shown for your UPS device, the Re-Order Battery link will take you to a web page where you can enter your UPS model number to find the correct replacement battery for your device.

Predicting the replacement date of your UPS battery

The Predictive Battery Replacement section of this Battery Management screen can help ensure your battery is in good working order by notifying you when your UPS battery is nearing the end of its life.

Field	Description
Battery Installation Date	This displays the date that your UPS battery was installed. For some UPS devices, this information is derived from the UPS itself. For other devices you can input an installation month and year.
Predicted Replacement Date	This date is supplied by the UPS and indicates when it is recommended that the battery be replaced.

Internal and External Battery Packs

For some UPS devices only, the collapsible sections named Internal Battery Packs and Battery Packs give up-to-date information on the number of battery packs installed within the UPS itself and the number of external battery packs attached to the UPS.

If PowerChute cannot identify an internal battery pack, the battery pack information will be displayed in the Battery Packs section.

For certain UPS models, the number of battery packs can be edited via the PowerChute Agent web interface. The range of values permitted for Total Battery Packs is 0-99. Changing the total number of battery packs changes the UPS “Runtime Remaining” on the UPS Status screen.

NOTE: Total Battery Packs must reflect the number of physical battery packs connected to the UPS, or unexpected behavior may occur.

Battery Management for SRT/SMTL Model UPS units

For SRT and SMTL model UPS units, use this screen to view the present status of your UPS battery cartridges. The screen also lists information on your internal and where relevant external battery packs, and can predict when your batteries need to be replaced.

• There are two types of Battery Pack: Internal Battery Pack - a battery pack that is internal to the UPS. Internal battery packs contain one battery cartridge.

• External Battery Pack - a battery pack that resides outside of the UPS unit. External battery packs can contain two battery cartridges per battery pack. External Battery Packs are displayed in the Battery Packs section of the PowerChute UI.

Some of the fields detailed below will not be displayed unless a minimum load of 10% is connected to the UPS.

The charge of all UPS batteries present, as a percentage of the total possible capacity. This field will display No Batteries Attached if all UPS batteries are disconnected.

The voltage of all UPS batteries present (as distinct from AC utility power) in volts DC. This field will display No Batteries Attached if all UPS batteries are disconnected.

The amount of time the UPS batteries present can support its load. When additional batteries are added to the UPS, the Runtime Remaining value will increase. The Runtime Remaining value is set to 0 when all UPS batteries are disconnected.

The firmware version of the UPS Battery Pack. NOTE: This value does not display for all UPS devices.

The SKU of the External Battery Pack.

This indicates the health of the External Battery Pack. For health status of the Cartridges within the Battery Pack, see “Battery Status”.Possible values include:

Status	Description	Action
Normal	Battery is in normal state	No action required.
General Error	The Battery Pack is reporting a non-specific error.	Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Communication Error	There is a communication issue between the Battery Pack and the UPS.	Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Disconnected Battery Pack	The Battery Pack is disconnected.	Check that the battery pack is connected correctly. Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Firmware Mismatch	There is a mismatch between the Battery Pack Firmware and the UPS Firmware.	Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Overtemperature Warning	The battery temperature has exceeded the warning threshold.	Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Overtemperature Critical	The battery temperature has exceeded the critical threshold.	Do not attempt to use the UPS. Turn off the UPS and have it serviced immediately. Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.
Temperature Sensor Fault	There is an error in the temperature sensor.	Go to the APC by Schneider Electric website, or contact your local Customer Care Center for more information.

Possible values include:

Status	Description
Normal	The battery is in a normal state.
No Batteries Attached	The battery is disconnected.
Battery near end of life	The battery will soon need to be replaced. See This date is supplied by the UPS and indicates when it is recommended that the battery be replaced..
Battery lifetime exceeded	It is recommended that the battery is replaced. See This date is supplied by the UPS and indicates when it is recommended that the battery be replaced..
Replace Battery	The battery needs to be replaced. See This date is supplied by the UPS and indicates when it is recommended that the battery be replaced..
Battery lifetime alarm acknowledged	An alarm to indicate that the battery will need to be replaced or is near end of life has been acknowledged through the LCD screen of the UPS unit. See This date is supplied by the UPS and indicates when it is recommended that the battery be replaced..

This displays the date that your UPS battery was installed. For SRT model UPS units, this information is derived from the UPS itself. You can change the date by entering new month and year values.

This date is supplied by the UPS and indicates when it is recommended that the battery be replaced.

Order Battery Packs

Use this section to order new Battery Packs:

Field	Description
Replacement Battery	The SKU of the Battery Pack in your UPS is displayed. Click on the Re-Order Battery link to open a web page where you can buy a new battery for your UPS.

Diagnostics

The Diagnostic screen displays the last diagnostic results, and enables you to initiate tests and calibrations.

There are three types of diagnostics:

• a self test performs internal UPS diagnostics
NOTE: If the UPS is On Battery, a self test cannot be performed. Restore power to the UPS to run a self test.

• an alarm test of your UPS (using a drop-down box in the Initiate Diagnostics section).

• a runtime calibration causes the UPS to recalculate its available runtime capacity based on its present load. This ensures that the runtime reported is more accurate. Not all UPS models support runtime calibration. See “Notes on Runtime Calibration” below.

You can initiate an immediate self test, a calibration, or a UPS alarm test by selecting an option in the drop-down box under the Initiate Diagnostics section and clicking on Apply.

• Runtime calibrations deeply discharge UPS batteries, which can leave a UPS temporarily unable to support its equipment if a power outage occurs.

• You can perform a calibration only if battery capacity is at 100%.

• The load on your UPS must be at least 10% without fluctuating to guarantee that a calibration will be accepted. This percentage varies based on UPS model, and will be higher if you have external batteries; the percentage value will vary depending on the number and the type.

• To optimize the efficacy of the runtime calibration, it is recommended to perform the calibration using a connected device load that accurately represents the average load on the UPS.

• Frequent calibrations reduce the life of batteries. Therefore, select runtime calibrations to occur only annually or semi-annually. Also perform a calibration whenever you significantly change the load that the UPS is supporting.

In the Schedule Self Test section, you can configure your system to perform a self test at frequencies available in the drop-down box, explained in the table below.

Field	Description
On UPS start-up	The UPS performs a self test when it turns on.
On UPS start-up and every 7 days since start-up date	The UPS performs a self test when it turns on and subsequently performs a test every 7 days. (The dates do not deviate from the 7-day interval unless you turn the UPS off and then on again). For example, you turn on the UPS on September 3, so it performs a self test at turn-on and subsequently on Sept. 10, Sept. 17, Sept. 24, etc.
On UPS start-up and every 14 days since start-up date	The UPS performs a self test when it turns on and subsequently performs a test every 14 days. See the example in the row above.
On UPS start-up and every 7 days since last test	The UPS performs a self test when it turns on and subsequently performs a test every 7 days. However, if you manual initiate a self test, using this screen or directly on the UPS, this changes the dates (in contrast to the second item in the drop-down box where the dates would not change). For example, you turn on the UPS on September 3, so it performs a self test at turn-on and subsequently on Sept. 10. You then initiate a manual self test on Sept. 12, and the 7-date intervals continue on Sept. 19, Sept. 26, etc.
On UPS start-up and every 14 days since last test	The UPS performs a self test when it turns on and subsequently performs a test every 14 days. However, if you manual initiate a self test, using this screen or directly on the UPS, this changes the dates. See an example in the row above.

The UPS reports the following values for status:

Test Status	Description
In Progress	The diagnostic test is ongoing.
Passed	The self test passed. This is not relevant for the other tests: alarm test and calibration
Failed	Your self test, alarm test, or calibration did not succeed.
Refused	Your UPS refused the diagnostic test. For a calibration, this will happen when the load on the UPS is less than 10% of its full capacity. In addition, for a calibration the UPS battery must be fully charged.
Aborted	Your self test, alarm test, or calibration could not run to completion because something stopped it, for example, a power outage, or it was canceled by a user.
Completed	Your runtime calibration has finished successfully.
Unknown	The status of your diagnostic test is unknown. This could be caused by a communication issue.

UPS Settings

Use this screen to configure UPS values and thresholds, for example, output voltage and a maximum internal temperature.

The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.

Power Settings

Field	Description
Output Voltage¹	The voltage the UPS will supply when operating on battery power. NOTE: For some UPS models, you can only change this setting on the UPS directly.
Upper Bypass Limit²	When operating in bypass, this is the highest voltage the UPS will supply to the connected load.
Lower Bypass Limit	When operating in bypass, this is the lowest voltage the UPS will supply to the connected load.
High Transfer Voltage	On UPS devices that do NOT support bypass, this is the highest voltage the UPS will supply to the connected load. NOTE: On UPS devices that support AVR Trim, it will be reported when the Input Voltage is higher than this value.
Low Transfer Voltage	On UPS devices that do NOT support bypass, this is the lowest voltage the UPS will supply to the connected load. NOTE: On UPS devices that support AVR Boost, it will be reported when the Input Voltage is lower than this value.
Sensitivity	The sensitivity of the UPS to distortions in the line voltage.

¹ If you change the Output Voltage setting, the UPS sometimes changes the Upper and Lower Bypass Limit values, also displaying on this screen. When that happens, these fields become read-only. Check these values after you set output voltage.

² If the supported equipment can tolerate a wide voltage range for On Line operation, you can increase the Upper Bypass Limit value and decrease the Lower Bypass Limit value. A wider voltage range reduces the number of times the UPS switches to battery operation, especially in areas where the input voltage is unstable or is chronically high or low.

General Settings

The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.

Field	Description
UPS Name	A user-customizable name for the UPS. You can use US-ASCII characters only, codes 32-126. NOTE: Depending on the UPS type, a maximum of between 8 to 16 alphanumeric characters is allowed. The PowerChute Server Description in the top-left corner of the UI defaults to the UPS Name. This description is user-customizable and if edited, it will override the UPS Name.
Audible Alarm	With this field, you can enable or disable the UPS audible alarm that sounds in response to power problems. On the top right of your screen, one of the following four alarm icons displays: The alarm is enabled. The alarm is currently in operation. The alarm is disabled. Your system has lost communications with your UPS.
UPS LCD is Read-Only	This field does not display for all UPS devices and firmware. Choose Yes or No from the drop-down box to determine whether a user can configure the UPS through its LCD interface. When this field value is Yes, you cannot configure values through the LCD user interface. The default is No. Even when the value is Yes, you can still use the LCD on the UPS to: • Turn off the UPS with a delay. • Turn off immediately. • Reboot with a delay. • Reboot immediately. Setting the UPS LCD to read-only and turning off the outlet group with the PowerChute Agent will necessitate a UPS reboot to turn the outlet group back on¹. NOTE: • The ability to set your UPS LCD to read-only depends on your UPS firmware version. • Regardless of this LCD setting, if you can access this PowerChute user interface, you can configure the values.
UPS Output Load Threshold	Each UPS has a maximum rating, for example, 1500 VA. Use this field to set the preferred highest percentage of this rating used by the load. For example if this threshold is set to 70(%), when the load consumes more then 1050 VA (70% of 1500), the Output Load Threshold Exceeded event is generated.
High Internal Temp Threshold	When this temperature is exceeded, an UPS Internal Temperature Threshold Exceeded event is generated. (By default, this event causes a shutdown). This temperature should be greater than (or at least equal to) the High Internal Temp Warning Threshold in the row below. NOTE: Set this value above the normal temperature range of the UPS. If you don’t, the Internal Temperature Exceeds Critical Range event will be continually generated. To troubleshoot this, see UPS Internal Temperature Threshold Exceeded.
High Internal Temp Warning Threshold	When this temperature is exceeded, a UPS Internal Temperature Warning event is generated.

¹ One specific outcome could be as follows:

1. Set the LCD to read-only.

2. Use the PowerChute Outlet Control screen to shut down (without reboot) the outlet providing power to your server with the PowerChute Agent installed.

3. You cannot subsequently turn on that outlet manually (as the LCD is read-only).

4. Furthermore, because the PowerChute outlet is turned off, the Agent interface is unavailable, so you cannot change the LCD read-only setting.

5. To turn the outlet group back on, you need to restart your UPS manually, which means that every device temporarily loses power.

Bypass Settings

The UPS can be placed into bypass mode for maintenance.

The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.

When the UPS is in bypass, it cannot support its load if a power outage occurs.

To place the UPS in bypass, the input voltage to the UPS must fall between the upper and lower bypass limits.

Possible values include:

Status	Description
Acceptable	Input voltage is within the bypass limits. The UPS can be placed into bypass mode.
Pending Acceptable	Input voltage is marginally outside the bypass limits.
Voltage Too High	Input voltage is above the upper bypass limit.
Voltage Too Low	Input voltage is below the lower bypass limit.
Distorted	Input voltage is distorted.
Frequency Too Low	The frequency of the mains input is too low to allow bypass. Check the UPS LCD for the acceptable bypass frequency.
Frequency Too High	The frequency of the mains input is too high to allow bypass. Check the UPS LCD for the acceptable bypass frequency.
Frequency and Phase not locked	The Frequency and Phase of the mains input is not locked.

Action	Description
Put in Bypass	This option is available when the UPS is not in bypass mode.
Return from Bypass	This option is available when the UPS is in bypass mode.