UPS Device Model
UPS Device Model
The model name of your UPS displays at the top level of these menu options, e.g. Smart-UPS 1500, Smart-UPS 3000. All of the menu options relate to your UPS.
UPS Status
The UPS Status screen has three sections — System Status, Power Status, and Battery Status.
Each of the sections is collapsible and expandable by clicking the – and + icon to the left of the section name.
System Status
The Device Status field under System Status indicates the present operating status of the UPS and displays one of the following states listed in the table below. NOTE: Possible states depend on the UPS model.
Possible
Device Status
Description
On Line
The UPS is running normally on AC utility power.
On Line (Green Mode)
The UPS is running normally on AC utility power, and the electrical input is being utilized with high efficiency.
In addition, the value must be above the At runtime limit value set on when you first install PowerChuteShutdown Settings.
Initializing
The UPS is attempting to establish communications with the UPS.
On Battery
The UPS is using its battery to provide output power to the load.
Low Battery
The UPS is on battery, and the “Runtime Remaining” reported by the UPS is less than the At runtime limit value on the when you first install PowerChuteShutdown Settings screen.
By default, a Low Battery shutdown begins. (It is possible to reverse this setting on the Event Configuration screen).
Battery Discharged
The UPS is on line, and the “Runtime Remaining” reported by the UPS is less than the At runtime limit value on the when you first install PowerChuteShutdown Settings screen.
If you get a power outage when your battery is discharged, PowerChute immediately begins the process of gracefully shutting down your system.
PowerChute can display this status immediately after a runtime calibration (which deeply discharges the battery) or when the UPS returns to On Line operation after an extended power outage.
NOTE: It is possible to see this status when the “Battery Charge” under Battery Status on this screen is displaying as 100%. This can happen when the “Runtime Remaining” value falls below the At runtime limit value set on when you first install PowerChuteShutdown Settings.
Replace Battery
The UPS battery has reached the end of its life.
See Battery Management for more information.
No Batteries Attached
Your UPS cannot detect any batteries.
NOTE: For supported SRV Easy UPS models, it can take up to 10 minutes for the UPS to detect a disconnected battery. The Device Status will appear as No Batteries Attached during this time.
UPS in Bypass*
Your UPS is in bypass mode.
Maintenance Bypass*
Your UPS is on bypass for maintenance purposes.
UPS Initiated Bypass*
The UPS is reporting an internal hardware issue that caused it to switch to bypass operation. For further information, see the support services at www.apc.com/support.
User Initiated Bypass*
A user requested bypass operation through either the PowerChute Serial Shutdown or the UPS LCD user interface.
Bypass* Power Supply Fault
The UPS auxiliary power supply is not functioning. For further information, see the support services at www.apc.com/support.
NOTE: If you try to put the UPS on bypass while this condition exists, the UPS loses all output power and the connected load shuts off.
Overloaded
The UPS cannot support the current load. Unplug some equipment to reduce the load.
If the UPS still indicates an overload, see the support services at www.apc.com/support.
AVR Boost Active
The UPS is using AVR Boost (Automatic Voltage Regulator) to correct a low input voltage without switching to battery power.
AVR Trim Active
The UPS is using AVR Trim to correct a high input voltage without switching to battery power.
Performing Self Test
The UPS is performing a self test, see Diagnostics.
Performing Calibration
The UPS is performing a runtime calibration, see Diagnostics.
Sleeping
One or more outlets on your UPS are turned off but are scheduled to turn on.
Unknown
The status of the UPS is unknown.
UPS Communication Lost
The PowerChute Agent has lost communications with the UPS.
Make sure that the UPS cable is securely connected at both ends.
UPS Off
Your UPS is turned off.

* While on bypass, the UPS can protect its supported equipment from power surges and minor power disturbances, but not from other power problems like a power outage.
System Status also reports the following:
Field
Description
UPS Load
In watts, the power supplied by the UPS as a percentage of its full rating.
Runtime Remaining
The amount of time the UPS — while on battery — could support the present load. The value is shown in minutes.
NOTE: The maximum value of this field varies depending on the communication method used with PowerChute. If USB connection is used, the maximum value that will be shown is 1092. Whereas if serial connection is used, the maximum value is 9999.
Internal Temperature
The temperature inside the UPS.
Load Power
In VA, volt-ampere, the power supplied by the UPS as a percentage of its full rating.
Load Current
The current drawn from the UPS by the connected equipment.
Power Status
Power Status reports on the power voltage and frequency of your UPS.
Battery Status
Battery Status reports the following:
Field
Description
Battery Charge
The present charge of the UPS battery, as a percentage of the total possible capacity.
Battery Voltage
The present voltage of the UPS battery.
Total Battery Packs
This is only reported for some UPS types. It states the number of battery packs connected to your UPS.
Battery Management
Use this screen to view the present status of your UPS batteries. The screen also lists information on your battery packs.
Some fields described in this section do not display for every UPS and configuration.
 
Field
Description
Battery Status
The possible values here are Normal, Replace Battery, and No Batteries Attached.
NOTE: For supported SRV Easy UPS models, it can take up to 10 minutes for the UPS to detect a disconnected battery. The Battery Status will appear as No Batteries Attached during this time.
If you need to replace your battery, see Battery Part Number below.
Battery Charge
The present charge of the UPS battery, as a percentage of the total possible capacity.
Battery Voltage
The present voltage of your UPS battery (as distinct from AC utility power) in volts DC.
Runtime Remaining
The amount of time the UPS battery could support its load.
Battery Part Number
This part number is essential for re-ordering. Click on the Re-Order Battery link to go to a web page where you can buy a new battery for your UPS online.
If a part number is not shown for your UPS device, the Re-Order Battery link will take you to a web page where you can enter your UPS model number to find the correct replacement battery for your device.
Replacement Battery
Field
Description
Battery Installation Date
This displays the date that your UPS battery was installed.
For some UPS devices, this information is derived from the UPS itself. For other devices you can input an installation month and year.
Replacement Battery
This part number is essential for re-ordering.
Internal and External Battery Packs
For some UPS devices only, the collapsible sections named Internal Battery Packs and Battery Packs give up-to-date information on the number of battery packs installed within the UPS itself and the number of external battery packs attached to the UPS.
If PowerChute cannot identify an internal battery pack, the battery pack information will be displayed in the Battery Packs section.
For certain UPS models, the number of battery packs can be edited via the PowerChute Agent web interface. The range of values permitted for Total Battery Packs is 0-99. Changing the total number of battery packs changes the UPS “Runtime Remaining” on the UPS Status screen.
NOTE: Total Battery Packs must reflect the number of physical battery packs connected to the UPS, or unexpected behavior may occur.
 
 
Diagnostics
The Diagnostic screen displays the last diagnostic results, and enables you to initiate tests and calibrations.
There are three types of diagnostics:
• a self test performs internal UPS diagnostics
NOTE: If the UPS is On Battery, a self test cannot be performed. Restore power to the UPS to run a self test.
• an alarm test of your UPS (using a drop-down box in the Initiate Diagnostics section).a runtime calibration causes the UPS to recalculate its available runtime capacity based on its present load. This ensures that the runtime reported is more accurate. Not all UPS models support runtime calibration. See “Notes on Runtime Calibration” below.
You can initiate an immediate self test, a calibration, or a UPS alarm test by selecting an option in the drop-down box under the Initiate Diagnostics section and clicking on Apply.
Notes on Runtime Calibration
• Runtime calibrations deeply discharge UPS batteries, which can leave a UPS temporarily unable to support its equipment if a power outage occurs.
• You can perform a calibration only if battery capacity is at 100%.
• To optimize the efficacy of the runtime calibration, it is recommended to perform the calibration using a connected device load that accurately represents the average load on the UPS.
• Frequent calibrations reduce the life of batteries. Therefore, select runtime calibrations to occur only annually or semi-annually. Also perform a calibration whenever you significantly change the load that the UPS is supporting.
• UPS devices with the SRV prefix do not support runtime calibration.
NOTE: Type B UPS models connected to a PowerChute Serial Shutdown Agent report ‘Passed’ for a successful Runtime Calibration test, and ‘Aborted’ for an unsuccessful test. To find out if your UPS is a Type B model, visit Knowledge Base article FA315835.
In the Schedule Self Test section, you can configure your system to perform a self test at frequencies available in the drop-down box, explained in the table below.
Field
Description
On UPS start-up
The UPS performs a self test when it turns on.
On UPS start-up and every 7 days since start-up date
The UPS performs a self test when it turns on and subsequently performs a test every 7 days. (The dates do not deviate from the 7-day interval unless you turn the UPS off and then on again).
For example, you turn on the UPS on September 3, so it performs a self test at turn-on and subsequently on Sept. 10, Sept. 17, Sept. 24, etc.
On UPS start-up and every 14 days since start-up date
The UPS performs a self test when it turns on and subsequently performs a test every 14 days.
See the example in the row above.
On UPS start-up and every 7 days since last test
The UPS performs a self test when it turns on and subsequently performs a test every 7 days. However, if you manual initiate a self test, using this screen or directly on the UPS, this changes the dates (in contrast to the second item in the drop-down box where the dates would not change).
For example, you turn on the UPS on September 3, so it performs a self test at turn-on and subsequently on Sept. 10. You then initiate a manual self test on Sept. 12, and the 7-date intervals continue on Sept. 19, Sept. 26, etc.
On UPS start-up and every 14 days since last test
The UPS performs a self test when it turns on and subsequently performs a test every 14 days. However, if you manual initiate a self test, using this screen or directly on the UPS, this changes the dates.
See an example in the row above.
The UPS reports the following values for status:
Test Status
Description
In Progress
The diagnostic test is ongoing.
Passed
The self test passed.
This is not relevant for the other tests: alarm test and calibration
Failed
Your self test, alarm test, or calibration did not succeed.
Refused
Your UPS refused the diagnostic test.
For a calibration, this will happen when the load on the UPS is less than 10% of its full capacity. In addition, for a calibration the UPS battery must be fully charged.
For a self test on a Type B UPS model connected to a PowerChute Serial Shutdown Agent via USB, this will happen when there is system status of Battery Discharged.
To find out if your UPS is a Type B model, visit Knowledge Base article FA315835.
Aborted
Your self test, alarm test, or calibration could not run to completion because something stopped it, for example, a power outage, or it was canceled by a user.
Completed
Your runtime calibration has finished successfully.
Unknown
The status of your diagnostic test is unknown. This could be caused by a communication issue.
UPS Settings
Use this screen to configure UPS values and thresholds, for example, output voltage and a maximum internal temperature.
The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.
Power Settings
Field
Description
Output Voltage1
The voltage the UPS will supply when operating on battery power.
NOTE: For some UPS models, you can only change this setting on the UPS directly.
Upper Bypass Limit2
When operating in bypass, this is the highest voltage the UPS will supply to the connected load.
Lower Bypass Limit
When operating in bypass, this is the lowest voltage the UPS will supply to the connected load.
High Transfer Voltage
On UPS devices that do NOT support bypass, this is the highest voltage the UPS will supply to the connected load.
NOTE: On UPS devices that support AVR Trim, it will be reported when the Input Voltage is higher than this value.
Low Transfer Voltage
On UPS devices that do NOT support bypass, this is the lowest voltage the UPS will supply to the connected load.
NOTE: On UPS devices that support AVR Boost, it will be reported when the Input Voltage is lower than this value.
Sensitivity
The sensitivity of the UPS to distortions in the line voltage.
1 If you change the Output Voltage setting, the UPS sometimes changes the Upper and Lower Bypass Limit values, also displaying on this screen. When that happens, these fields become read-only. Check these values after you set output voltage.

2 If the supported equipment can tolerate a wide voltage range for On Line operation, you can increase the Upper Bypass Limit value and decrease the Lower Bypass Limit value. A wider voltage range reduces the number of times the UPS switches to battery operation, especially in areas where the input voltage is unstable or is chronically high or low.

General Settings
The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.
Field
Description
UPS Name
A user-customizable name for the UPS. You can use US-ASCII characters only, codes 32-126.
NOTE: Depending on the UPS type, a maximum of between 8 to 16 alphanumeric characters is allowed.
The PowerChute Server Description in the top-left corner of the UI defaults to the UPS Name. This description is user-customizable and if edited, it will override the UPS Name.
Audible Alarm
With this field, you can enable or disable the UPS audible alarm that sounds in response to power problems. On the top right of your screen, one of the following three alarm icons displays:
The alarm is enabled.
The alarm is disabled.
Your system has lost communications with your UPS.
UPS Output Load Threshold
Each UPS has a maximum rating, for example, 1500 VA. Use this field to set the preferred highest percentage of this rating used by the load.
For example if this threshold is set to 70(%), when the load consumes more then 1050 VA (70% of 1500), the Output Load Threshold Exceeded event is generated.
High Internal Temp Threshold
When this temperature is exceeded, an UPS Internal Temperature Threshold Exceeded event is generated. (By default, this event causes a shutdown).
This temperature should be greater than (or at least equal to) the High Internal Temp Warning Threshold in the row below.
NOTE: Set this value above the normal temperature range of the UPS. If you don’t, the Internal Temperature Exceeds Critical Range event will be continually generated.
To troubleshoot this, see UPS Internal Temperature Threshold Exceeded.
High Internal Temp Warning Threshold
When this temperature is exceeded, a UPS Internal Temperature Warning event is generated.
Bypass Settings
The UPS can be placed into bypass mode for maintenance.
The options explained below do not display for all UPS devices. Only supported options will be displayed for your UPS model.
To place the UPS in bypass, the input voltage to the UPS must fall between the upper and lower bypass limits.
Possible values include:
Status
Description
Acceptable
Input voltage is within the bypass limits. The UPS can be placed into bypass mode.
Pending Acceptable
Input voltage is marginally outside the bypass limits.
Voltage Too High
Input voltage is above the upper bypass limit.
 
Voltage Too Low
Input voltage is below the lower bypass limit.
Distorted
Input voltage is distorted.
Select Bypass Action
Action
Description
Put in Bypass
This option is available when the UPS is not in bypass mode.
Return from Bypass
This option is available when the UPS is in bypass mode.